Time Warner Sucks

Ξ December 12th, 2007 | → 18 Comments | ∇ 90041, 90042, 90065 |

(Things tend to move pretty slowly at Time Warner…)

One of the biggest crimes in Southern California is the Cable Monopoly. Despite the reigning free market, a single cable company has a tight stranglehold over each neighborhood in L.A. We here in the North East have the great misfortune of dealing with Time Warner. Now don’t get me wrong, I’m not one to think the grass would be any greener if we had Comcast—I’ve heard plenty of horror stories about them too. The problem is that we don’t have the choice between Time Warner and Comcast. As such, like in the days of Ma Bell, service is crap, prices are high and nobody cares. As Lily Tomlin so aptly put it years ago, “We don’t care. We don’t have to. We’re the phone company.”

Over the last 3 weeks I have been struggling, begging, and pleading to get Time Warner’s “easy” digital phone service. If you’re not familiar, it allows you to get phone service through your internet connection, providing unlimited long distance and a much cheaper price. Sounds nice.

Unfortunately, after three weeks, Time Warner has been unable to deliver the equipment (despite two tries, eventually forcing me to go to our local office on Eagle Rock Blvd. to pick it up) and then failed even more miserably at setting it up. I have spent countless hours on the phone talking to person after person, none of whom can figure out what to do, but each promising the next can.

Finally I gave up. A broken, defeated man, I called one more time to cancel my service altogether.

At the very moment I am on hold. In fact, I have been sitting here for well over an hour and a half (currently 110 minutes and 46 seconds, to be exact), I have talked to 6 different people in at least 2 countries and been on hold for approximately 90% of that time. All the while watching my cellular minutes dwindle. Every attempt to cancel the service results in the operator making more false promises of being able to fix the problem if I’ll hold just a few more minutes. I’m convinced people haven’t been waiting this long for the second coming of Christ, and I assure you, getting a working cable connection would be more miraculous.

So what’s my point? Is this just an angry rant? Well, mostly. But I would also strongly advise anyone considering Time Warner to just skip it. It has been nothing but headache after headache and I’m sure I’m not alone. During my not-so-brief visit to the home office (yes, that too sucked away an hour of my life) I heard nearly a dozen people come in and complain about very similar problems. And judging by the constant long hold times, it sure seems as if there are a lot of angry callers.

But of course, if you really want cable, you have no choice. And again, there in lies the trouble.

2 hours and counting, no help yet.


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